Terms and Conditions
General
The seller is The Classification Guru Ltd (TCG), registered in England & Wales as company number 13150773
TERMS APPLYING TO ALL OF OUR CUSTOMER AGREEMENTS
In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:
For the purposes of these terms:
Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.
‘We‘ and ‘us‘ means The Classification Guru Ltd (‘TCG’), who will provide the services to you.
‘You‘ means the student receiving the services.
‘Course‘ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.
‘Course Materials‘ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.
For all courses you will be granted access to your learner platform for a period of 12 months from date of purchase. If you require more time on the program you will be able to purchase additional time through your learner account. If you are intending to take leave from your course for a period of 6 months or longer you are required to notify us, continuation of your course will incur a £40 reactivation fee.
We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.
We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send a signed, written request via recorded delivery to the Cancellations and Conversions Department at our registered address. We will treat all justifiable requests as compassionately as possible.
If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard $50 transfer fee.
Disclaimer of Warranties and Limitation of Liability
We warrant that we will carry out the service to you with a reasonable level of care and skill.
If you require any changes to these terms, please request such changes in writing to the address above.
Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.
None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.
Payment for the course must be paid prior to access being granted to the course.
All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to TCG. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.
This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.
If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
Cancellation and Refund Policy
Cancellation and refund policy for online courses
If you cancel the course booking within 14 calendar days of receiving your order confirmation and before the start of the course without giving any reason, you are entitled to a full refund of the price paid.
Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Cancellation and Refund Policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
If you start to use our services during the cancellation period (i.e. if the course commences during the 14-day cancellation period) and/or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), no refund will be payable.
Cancellation by The Classification Guru Ltd
Whilst every effort is made to avoid changes to our program The Classification Guru Ltd reserves the right to withdraw or cancel any course. If for any reason we cancel a course, all course fees will be returned in full.
TCG will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.
Data Protection
The Classification Guru Ltd
10 Prospect Court
Sydenham Road
Guildford
England
GU1 3ST
Last Modified 24/02/2023.